Privacy Policy

Thank you for visiting shivshambu.net. At Shiv Shambu, we prioritize your privacy and are dedicated to protecting your personal information. Please read our privacy policies carefully. By using shivshambu.net, you agree to the policies described below and consent to Shivshambu's collection, use, storage, and disclosure of your information. For more information about our Privacy Policy, contact us at info@shivshambu.net or 1-212-937-0765.

Information Collection and Use

We securely store any information you provide on our website, or to Shiv Shambu through various means such as email, telephone, fax, postal mail, SMS, MMS, social media platforms, live or automated chat, or in writing. This information is used for verification, order fulfillment, order requests, and providing product information and updates.

The information we may collect includes, but is not limited to: name, billing address, shipping address, telephone number, date of birth, gender, occupation, marital status, anniversary, interests, contact information, education level, credit card information, and account username.

When you visit shivshambu.net, we may also collect and store certain non-personally identifiable information. Various third-party providers and technologies gather this information and it cannot be used to identify you personally. Shiv Shambu may store this information or be included in databases managed by our affiliates, agents, or service providers. This data helps us understand site traffic and other valuable insights without using personal data.

We use "cookies" to gather information. A cookie is a small piece of data sent from our website server to your browser when you visit our site. Cookies help us understand customer interactions with the site and make improvements to enhance your experience. Our use of cookies is limited to non-identifiable information, and we do not collect personal data through cookies. Keeping cookies enabled on your browser will improve your site experience.

Shiv Shambu also uses aggregated visitor and customer information for demographic research. This aggregated data helps us identify market and industry trends, enabling us to improve our services.

Use of Personal Information

At Shiv Shambu, we use the personal information you provide to identify and better serve you, ensuring a superior customer experience. Your personal information allows us to tailor our services and communications to meet your needs. Here are the ways we may use your information:

- Purchases and Services: Facilitating transactions, order confirmations, and tracking.

- Inquiries and Responses: Addressing your questions and providing accurate information.

- Verification and Fraud Prevention: Ensuring the accuracy of information and preventing fraud.

- Improvements and Marketing: Enhancing our site and services, offering new products, and conducting marketing and promotional activities.

- Customer Understanding: Learning about your preferences, interests, and behaviors.

- Communications: Contacting you about products and services, sending appointment reminders, technical notices, updates, security alerts, and policy changes.

- Trend Analysis: Monitoring and analyzing trends and activities related to our services.

- Promotions and Research: Conducting surveys and research to understand customer demographics and behaviors.

- Direct Marketing: Sending advertisements and communications about products, offers, promotions, and events through email and SMS/MMS text messaging, as permitted by law.

- Legal and Safety: Preventing illegal activities, protecting rights, privacy, and property, enforcing our terms and conditions, and complying with legal requirements.

- Employment Opportunities: Reviewing and responding to job applications and inquiries about opportunities with us.

- Other Purposes: 

Fulfilling any other business or commercial purposes disclosed to you or with your consent.

Additionally, Shiv Shambu and its affiliates may use non-identifiable information to improve site content, functionality, and user experience, and to provide services or information that may be useful to you. All communications include "opt out" options to respect your privacy. If you wish to stop receiving communications from Shiv Shambu at any time, please contact us.

Disclosure of Personal and Other Information

At Shiv Shambu, we collaborate with trusted third parties to provide certain services. Here are the scenarios where we might share your personal or other information:

Third-Party Service Providers, Agents, and Consultants:

We work with reputable third-party service providers to perform specific tasks on our behalf, such as shipping, payment processing, data storage and management, web hosting, web analytics, fulfillment, assembly, marketing, mailing, and emailing. These providers only receive personal information necessary for their functions and are not allowed to use it for any other purposes beyond those defined by Shiv Shambu. This includes web hosting companies, shipping and fulfillment services, diamond or gemstone suppliers, jewelers, insurance companies, data analysis firms, analytics and advertising technology companies (including digital advertising and SMS/MMS text messaging services), affiliates, customer service providers, consulting or marketing firms, accounting, bookkeeping or legal firms, financial services firms, technology companies (including those enabling electronic, live, or automated chat, and SMS/MMS communications), and data storage providers.

Promotions and Events:

If you participate in a special event (such as promotions, contests, or sweepstakes), Shiv Shambu may share your personal information with organizations involved in the event. These third parties will only use your information for the purpose of managing the event.

Compliance with Law and Fraud Protection:

We may use and disclose your information, including personal information, as authorized by you or as we deem necessary in our sole discretion to:

1. Comply with applicable laws, regulations, legal processes, or governmental requests.

2. Investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to the physical safety of any person, as required by law.

3. Share with other companies and organizations for credit fraud protection and risk reduction.

4. Enforce any agreement we have with you.

Choices & Opt-Out

We respect your privacy and offer you the option to opt out of communications from Shiv Shambu. To opt out, you can select “unsubscribe” in our communications or contact us by phone or postal mail. We will honor your requests promptly.

Short Message Service (SMS) Advertising:

You can opt in to receive SMS advertising from us through various methods, such as entering your phone number online, sending a mobile-originating message with an advertising keyword, filling out a paper form with your phone number, or signing up at a point of sale. By opting in, you authorize us to contact you via text message at your mobile number using an automatic dialing system or other technology. To stop receiving SMS messages, text "STOP" to us. We will confirm your unsubscribe request with a final message, and you will no longer receive SMS messages from us. To rejoin, simply sign up again, and we will resume sending messages. We will never ask for personal information, passwords, or sensitive data via SMS.

We can only deliver messages to certain mobile carriers and are not responsible for delayed or undelivered messages. Message and data rates may apply for messages sent to and from us. You will receive recurring messages. For questions about your text or data plan, contact your wireless provider. Be aware that anyone with access to your mobile phone can view the messages you receive. You do not need to consent to SMS to receive other services from us, but this may limit communication options.

Interest-Based Advertising:

You can opt out of receiving personalized ads from companies in the Network Advertising Initiative or the Digital Advertising Alliance by calling us. 

Security

Shiv Shambu takes reasonable measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We maintain policies and procedures to safeguard customer and visitor information.

Updating Information

To update or change the personal information you have provided to Shiv Shambu, simply make the changes on your My Account page or contact us directly by phone or email.

Children’s Privacy

Shiv Shambu does not knowingly collect information from individuals under the age of 16. We request that individuals under 16 not submit any personal information to us. Parents and guardians should monitor internet usage to ensure compliance. If you believe that information has been submitted for someone under 16, please contact us, and we will remove such information.

Links

Our website may contain links to third-party websites that are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these websites.