Refund Policy

When we receive your returned order, our Quality Assurance team will check that the items are unworn and that all promotional gifts are included. After inspection, we will process your refund.

How long does it take to process my refund?
- It takes about 5 business days to process your refund after we receive your returned item(s).

How will I receive my refund?
- Your refund will be issued back to the original payment method used for the purchase. If you paid by bank wire, cash, or another method requiring special processing, you will receive a refund by check. For credit card payments, the refund will appear on your account within 4-7 business days.
- For international bank wire purchases, refunds will be in USD based on the exchange rate at the time of purchase. Please note that we are not responsible for differences in refund amounts due to exchange rate fluctuations or any fees charged by your financial institution.

Do I need to include the return shipping authorization number?
- Yes, the return shipping authorization number is required. Packages received without this number will not be accepted for a refund. Return shipping authorizations are valid for seven days from the date of issue, and you must ship the package within this period. If your authorization has expired, please contact us at +1-212-937-0765 to request a new one.

For More information, Please call us +1-212-937-0765 or email us info@shivshambu.net