Shipping Policy

How Are Orders Shipped?
All customers of Shiv Shambu receive complimentary insured shipping for orders of minimum value $500 shipped within the United States. We provide shipment tracking to help you monitor the arrival of your package. For security, a signature will be required upon delivery for all items shipped via FedEx.

Shipping Options:
- FedEx Insured 2-Day Shipping
- FedEx Insured Overnight Shipping (Additional $40 fee)
- USPS Priority Mail® for APO/FPO Shipments
Our insured shipping policy covers items that are lost, damaged, or stolen during transit. In the event of such an occurrence, we will attempt to recover the item(s). If recovery is not possible, we will replace the item with one of equal or similar quality and size. The insurance coverage applies to the cost (not the retail value) of the item, as determined by our insurers.
Thank you for choosing Diamond Industries. We are committed to ensuring your purchase reaches you safely and securely.
Shipping to an Alternative Address
If your billing and shipping addresses are different, Diamond Industries can ship your jewelry to your preferred location. For security purposes, we may require email confirmation, verification with a government-issued ID, and/or a telephone call to confirm the delivery address.
Order Delivery Timeframe
At Diamond Industries, we strive to provide accurate shipping estimates so you know when to expect your order. We start processing orders the day they are received and work diligently to minimize delays. Each order receives special attention to ensure the highest quality craftsmanship. 
- Loose Diamonds: Typically ship within 5-7 business days.
- Finished Rings and Other Jewelry: Typically ship within 12 business days.
Please allow an additional day for third-party lab appraisal services. If you need urgent processing or expedited shipping, please contact us at (212) 937-0765 to discuss your options.
Sales Tax Information
Sales tax is calculated based on the shipping address of the customer. Orders shipped to the following states are subject to sales tax: 
New York,California,Texas, Arizona, Illinois, Delaware, Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming are subject to sales tax.
International Orders:
For orders shipped to the UK or Canada, VAT is assessed based on the shipping address. Once the item is shipped, the FedEx broker will contact you regarding the cost and payment for the duties.
Shipping Destinations
Diamond Industries ships to personal residences, offices, and local FedEx/UPS locations. For security reasons, we do not ship to PO Boxes. We can ship to destinations within the USA, Canada, and the UK.

- FedEx Insured 2-Day Shipping
- FedEx Insured Overnight Shipping (Additional $40 fee)
- USPS Priority Mail® for APO/FPO Shipments
Our insured shipping policy covers items that are lost, damaged, or stolen during transit. In the event of such an occurrence, we will attempt to recover the item(s). If recovery is not possible, we will replace the item with one of equal or similar quality and size. The insurance coverage applies to the cost (not the retail value) of the item, as determined by our insurers.
Thank you for choosing Diamond Industries. We are committed to ensuring your purchase reaches you safely and securely.

Shipping to an Alternative Address
If your billing and shipping addresses are different, Diamond Industries can ship your jewelry to your preferred location. For security purposes, we may require email confirmation, verification with a government-issued ID, and/or a telephone call to confirm the delivery address.

Order Delivery Timeframe
At Diamond Industries, we strive to provide accurate shipping estimates so you know when to expect your order. We start processing orders the day they are received and work diligently to minimize delays. Each order receives special attention to ensure the highest quality craftsmanship. 
- Loose Diamonds: Typically ship within 5-7 business days.
- Finished Rings and Other Jewelry: Typically ship within 12 business days.
Please allow an additional day for third-party lab appraisal services. If you need urgent processing or expedited shipping, please contact us at (844) 234-6463 to discuss your options.

Sales Tax Information
Sales tax is calculated based on the shipping address of the customer. Orders shipped to the following states are subject to sales tax: 
New York,California,Texas, Arizona, Illinois, Delaware, Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming are subject to sales tax.

International Orders:
For orders shipped to the UK or Canada, VAT is assessed based on the shipping address. Once the item is shipped, the FedEx broker will contact you regarding the cost and payment for the duties.

Shipping Destinations
Diamond Industries ships to personal residences, offices, and local FedEx/UPS locations. For security reasons, we do not ship to PO Boxes. We can ship to destinations within the USA, Canada, and the UK.